Having previously appeared in stage plays as a teenager, Evans began acting with a supporting role in director Robert Adetuyi's 2000 music drama Turn It Up, featuring Pras Michel from the The Fugees, Jason Statham and Ja Rule. Released to generally negative reviews from critics, who noted it "patently absurd in both the details and larger aspects", the indie film had a short play and became a financial disappointment, gaining US$1.24 million during its U.S. run only.
During 2003, Evans acted in the MTV-produced romantic comedy The Fighting Temptations in which she appeared in a brief but major role portraying a single mother and night club singer. Filmed in Columbus, Georgia and headed by Cuba Gooding, Jr. (her character is his mother) and Beyoncé Knowles, the film garnered mixed reviews by critcs, but scored top three of the U.S. box office, resulting in a domestic gross of US$30.2 million. In addition, Evans recorded a contemporary cover version of Donna Summer's 1978 success "Heaven Knows" for the film which her characters performs during one of the first in sequence in the film. The accompanying soundtrack scored the top twenty of the U.S. Billboard 200.During January 2004, Evans and Russaw were arrested and charged with possession of marijuana and cocaine and an improper tag violation during a traffic stop in Hapeville, a suburb of Atlanta, Georgia.
During 2004, Evans earned a brief guest stint on the UPN situation comedy Half & Half.
Evans and Russaw were married, and on March 22, 2007, they had their second son Ryder Evan Russaw.
Following a longer hiatus, Evans signed a deal with E1 Entertainment - the largest independent record label in the United States - in 2010. Her sixth studio album Something About Faith was released on October 5, 2010 in the United States and December 6, 2010 in the UK. In the US, the album debuted and peaked at number fifteen on the Billboard 200, number four on the Top R&B/Hip-Hop Albums chart and number one on the Independent Albums chart, failing however to chart oustide the US - making it Evans' only album since her debut Faith to chart in the US only. Something About Faith has spawned the single and music video "Gone Already"; which spent over thirty-three weeks on the US Billboard Hot R&B/Hip-Hop Songs chart, where it peaked at number twenty-two. On February 14, 2011, a high definition music video for "Right Here" was released on Evans' official YouTube account, suggesting that it is the second single from the album, though this is yet to be confirmed.